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Customer Service

Shipping & Delivery

We are shipping worldwide.

The goods you order will be delivered during normal business hours once payment has been confirmed to the address which you give to us when you place your order.

Please note that deliveries are not made care of or hotel or PO Box address.



Delivery will made by express courier:

all over Austria:

Österreichische Post AG

www.post.at

 

all over Europe:

United Parcel Service

www.ups.com

 

all countries outside Europe:

via EMS

www.post.at

 

 

 

Quality

When you buy goods from us, the goods must be: of satisfactory quality and as described. 
If they do not meet these standards, you may be able to claim a refund or replacement. If there is a problem with your goods, please let us know.


Fur further Information please read our general business terms.

 

Return & Cancellation

You have the right to cancel the contract at any time up to the end of seven days after you receive the goods.

To exercise your right of cancellation before the goods have been delivered to you, you must give written notice to us by hand or post to Skiverleih Kirchberg Margreiter GmbH, Rossignol Online Shop, Lendstraße 12, 6363 Kirchberg in Tirol, Austria, or by email to info@rossignol-shop.com.


If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us as soon as possible and at your own cost (unless on receipt of the goods we consider that the goods are faulty, whereupon we willl refund or re-credit you with the cost of returning the goods to us) in their original packaging, complete with any related accessoires or instruction booklets, together with the duly completed return voucher and the original invoice, to the following address: Skiverleih Kirchberg Margreiter GmbH, Rossignol Online Shop, Lendstraße 12, 6365 Kirchberg in Tirol, Austria.

For your protection, we recommend that you use a recorded delivery service.

You will get automatically a credit note about the sum that has been paid for the goods on our website after we have received the returned goods. If you'd rather like us to refund or re-credit you the sum that has been paid by you or debited from your credit card for the goods, you must give written notice to us by hand or post to Skiverleih Kirchberg Margreiter GmbH, Rossignol Online Shop, Lendstraße 12, 6363 Kirchberg in Tirol, Austria, or by email to info@rossignol-shop.com, within seven days after you have received the goods. We will refund you the sum after we have received the goods and latest within 30 days.

 

Orders

Orders via our website:

Orders can be placed through our website.

 

Order Hotline

If you need help concerning your order, we will be glad to help you. You can ask our Service Team any time for help or further information:

 info@rossignol-shop.com or info@skiverleih-kirchberg.at

 

 

Payment & Price

You must pay for the goods prior to their dispatch to you by credit card, PayPal, banktransfer or Prepayment. The following credit cards are accepted: Visa (only with Verified by VISA) and Mastercard (only with Mastercard Secure Code). 

The price of the goods you order will be shown on the website before confirm your order and will be confirmed on the written confirmatiopn that you will receive when the goods are delivered. All prices are in EURO (€) and inclusive VAT (except where otherwise stated on our website). 

Deliveries to countries outside the EU are without sales tax, the contigent customs duties and sales tax of the receiving country (ex. import sales/purchase tax) are the responsibility of the buyer.

If an error is found in the price of goods you have ordered we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. 

 Our Bankaccount is:
Bank: Raiffeisenbank Kitzbühel
IBAN: AT31 36263 0000 609 6291
BIC / SWIFT: RZTIAT 22263

 

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